Delivery, etc
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We ship all orders outside of our same day Sydney radius AKA “Carbon Neutral Delivery” via Australia Post, Couriers Please, Aramex and TNT. Tracking numbers are provided by email at the time of shipment. If you would prefer us to use a specific courier - just ask!
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Any order outside of our same day Sydney radius placed before 12pm is shipped that day Monday through Friday.
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Given the delicate nature of our products, we also try and avoid shipping in exceptionally hot weather. If we foresee any delays to your order, we will contact you immediately.
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We've got you covered - all DRNKS orders come with insurance against any breakages in transit. Sweet.
Shipping & Returns
How much will it cost?
| Orders $95+ | Most of Australia | FREE |
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Any area |
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*International | Contact us |
How long will it take?
3PM cut-off
If the address is within 10km of the Sydney CBD, the order can be delivered same day Monday through Saturday. Just order by 3pm. We same day deliver to the following suburbs:
Abbotsford / Alexandria / Allambie / Allambie Heights / Annandale / Arncliffe / Artarmon / Ashbury / Ashfield / Balgowlah / Balgowlah Heights / Balmain / Balmain East / Banksia / Banksmeadow / Barangaroo / Beacon Hill / Beaconsfield / Bellevue Hill / Ben Buckler / Birchgrove / Blenheim Road / Bondi / Bondi Beach / Bondi Junction / Boronia Park / Botany / Breakfast Point / Broadway / Bronte / Brookvale / Burwood / Burwood North / Cabarita / Cammeray / Camperdown / Canada Bay / Canterbury / Castle Cove / Castlecrag / Centennial Park / Charing Cross / Chatswood / Chatswood West / Chippendale / Chiswick / Clemton Park / Clontarf / Clovelly / Clovelly West / Concord / Concord West / Coogee / Cremorne / Cremorne Junction / Cremorne Point / Crows Nest / Croydon / Croydon Park / Daceyville / Darling Harbour / Darling Island / Darling Point / Darlinghurst / Darlington / Dawes Point / Denistone East / Diamond Bay / Double Bay / Dover Heights / Drummoyne / Dulwich Hill / Earlwood / East Lindfield / East Ryde / Eastlakes / Edgecliff / Elizabeth Bay / Enfield South / Enmore / Erskineville / Eveleigh / Fairlight / Five Dock / Forest Lodge / Forestville / Gladesville / Glebe / Golden Grove / Gore Hill / Greenwich / Haberfield / Haymarket / Henley / Hunters Hill / Hunters Hill West / Huntleys Cove / Huntleys Point / Hurlstone Park / Kensington / Killarney Heights / Kings Cross / Kingsford / Kirribilli / Kurraba Point / Lane Cove / Lane Cove North / Lane Cove West / Lavender Bay / Leichhardt / Lewisham / Liberty Grove / Lilyfield / Lindfield / Lindfield West / Linley Point / Longueville / Macquarie Centre / Macquarie Park / Manly / Manly East / Manly Vale / Maroubra / Maroubra South / Marrickville / Marrickville Metro / Marrickville South / Mascot / Mcmahons Point / Meadowbank / Middle Cove / Millers Point / Milsons Point / Monash Park / Moore Park / Mortlake / Mosman / Naremburn / Neutral Bay / Neutral Bay Junction / Newtown / North Balgowlah / North Bondi / North Manly / North Ryde / North Strathfield / North Sydney / North Willoughby / Northbridge / Northwood / Osborne Park / Oxford Falls / Paddington / Pagewood / Petersham / Petersham North / Point Piper / Potts Point / Putney / Pyrmont / Queens Park / Randwick / Redfern / Rhodes / Riverview / Rockdale / Rodd Point / Rose Bay / Rose Bay North / Rosebery / Roseville / Roseville Chase / Rozelle / Rushcutters Bay / Russell Lea / Rydalmere / Ryde / Seaforth / South Coogee / Spit Junction / St Leonards / St Pauls / St Peters / Stanmore / Strathfield / Summer Hill / Surry Hills / Sydenham / Sydney / Tamarama / Taylor Square / Tempe / Tennyson Point / The Rocks / Turrella / Ultimo / Undercliffe / Vaucluse / Wareemba / Warringah Mall / Waterloo / Watsons Bay / Waverley / Waverton / West Ryde / Westgate / Willoughby / Willoughby East / Willoughby North / Wolli Creek / Wollstonecraft / Woollahra / Woolloomooloo / Woolwich / Zetland
Suburb not listed? Ask us → if we can get it there.
LOCAL COURIER DELIVERY
If you're close to our warehouse - outside of our 10km same day radius but within about a 20km radius of the Sydney CBD - we will use a fast, local courier to get your order to you. This service takes 1-2 working days.
Melbourne
We head south of the border as fast as we can. If you order before 12pm on a week day we will get it to you in 1-2 working days. Please check with us if you're not sure...
Rest of Oz
We use Carbon Neutral Delivery to ship to most of Australia. Timing varies around the country but use the link below to contact us if you’d like more details… .Some parts of Australia are eligible for our 1-2 working days express service. Just ask →
Frequently Asked Questions
How long will it take to receive my order?
If your shipping method hasn't given you an ETA - we can. Just contact us and we can be much more specific.
How do I know if my order has shipped?
When we ship your order, we will send you a confirmation email with a tracking number. If it is a Same Day or Guaranteed Next Day delivery in Sydney - you will receive a live tracking link via text message to the phone number associated with the order. Please note that changes of address will not show up in the confirmation (but if we say we have processed them, we have, don't worry), and tracking numbers will take up to 24 hours to update.
What do I do if I need to change my order or delivery info?
If you need to change your order or your shipping information, please email us immediately so we can update your order. We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.
Please note, our system does not display updated shipping information in shipping-confirmation emails. If you have gotten in touch with us and we have confirmed that the change has gone through, don't worry, the address we have is correct even if the email is wrong.
Do you ship internationally?
We can freight wine almost anywhere in the world. At the moment, we deal on a personal level with clients wishing to ship internationally - please contact us for more information. All shipments are insured and the wine is packed to survive almost anything.
Why was my order cancelled?
This is very unlikely to happen to you, but we do occasionally cancel orders due to shortage of materials or suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.
Can I return or exchange something?
We respect your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily exchange the product upon presentation of your proof of purchase. All returns and exchanges are handled via email.
FYI
Persons ordering alcoholic beverages must be over 18 years of age. Alcoholic beverage deliveries must be signed for by a person over 18 at the time of delivery.
We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding. If you're having freight issues, please contact us → directly.
We have much faster communication channels with out freight providers, and can get answers and results quickly for you.