We ship all orders via Fastway, Sherpa and in some cases we deliver ourselves. Tracking numbers are provided by email at the time of shipment.
Persons ordering alcoholic beverages must be over 18 years of age. Alcoholic beverage deliveries must be signed for by a person over 18 at the time of delivery.
We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.
We aim to deliver next day but this is not always achievable. Given the delicate nature of our products, we also try and avoid shipping in exceptionally hot weather. If we foresee any delays to your order, we will contact you immediately.
Orders of $150 or more receive free freight Australia wide. Orders of 6 or more bottles also get free freight Australia wide.
If your order's total is less than $150 it will incur the "case rate" freight charge - see table below. A case is up to 12 bottles.
We can freight wine almost anywhere in the world free of Australian taxes. At the moment, we deal on a personal level with clients wishing to ship internationally - please contact us on firstname.lastname@example.org for more information. All shipments are insured and the wine is packed to survive almost anything.
For Sydney Metro, Sydney Outer Metro, Melbourne, Canberra and Brisbane, all deliveries should arrive 1-2 days from order date.
When we ship your order, we will send you a confirmation email with a tracking number. Please note that changes of address will not show up in the confirmation (but if we say we have processed them, we have, don't worry), and tracking numbers will take up to 24 hours to update.
If you need to change your order or your shipping information, please email us immediately at email@example.com so we can update your order. We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.
Please note, our system does not display updated shipping information in shipping-confirmation emails. If you have gotten in touch with us and we have confirmed that the change has gone through, don't worry, the address we have is correct even if the email is wrong.
This is very unlikely to happen to you, but we do occasionally cancel orders due to shortage of materials or suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.
We respect your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily exchange the product upon presentation of your proof of purchase. All returns and exchanges are handled via email - firstname.lastname@example.org